At Pakzon Mart, customer satisfaction is our top priority. If you receive a product that is damaged, defective, or not as described, you may request a return or exchange within 7 days of delivery. The product must be unused, in its original packaging, and with all tags intact. Once the return request is approved, a replacement or refund will be processed in accordance with company policy. Items on sale and personal-use products are not eligible for return. Pakzon Mart reserves the right to modify this return policy at any time without prior notice.